Loading 0%
171Tawasul uses the following channels to connect with customers:
Through the website customers can track the status of their requests and access correspondence provided by the federal entities.
The national call centre operates from 7.30 am to 3.30 pm from Monday to Thursday, and from 7.30 am to 12 pm on Fridays.
Customers can connect with the CRM system through WhatsApp:
+9714-777-1777
For integration requests with the NCRM system, please contact us.
171Tawasul is the UAE Government's customer relationship management (CRM) system, which acts as one national hub for all customer inquiries, suggestions, and complaints. It gathers feedback and effectively handles interactions with federal government services.
Customers can use the CRM to file a complaint, share feedback, ask questions or report issues relating to the eServices of the federal government.
171Tawasul uses the following channels to connect with customers:
The Digital Government (DGOV) has recently launched the DGOV Academy in various emirates across the UAE, marking a significant step in the nation's digital transformation journey. This initiative aims to enhance the digital skills of government employees, aligning with the UAE's vision for a digitally empowered government.
Read MoreThe Telecommunications and Digital Government Regulatory Authority (TDRA) has been awarded the prestigious Mohammed Bin Rashid Arabic Language Award - Class of the best Language Policy and Planning Initiative, for its significant project aimed at enhancing Arabic digital content. This award-winning initiative, in line with the Arabic Language Charter by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, reflects TDRA’s commitment to digital government and knowledge society.
Read MoreThe ‘GovSign’ initiative, a strategic innovation by the Telecommunications and Digital Government Regulatory Authority (TDRA), represents a significant leap in managing and approving documents and correspondence within federal government entities. This initiative, seamlessly integrated with the Federal Network (FedNet) on the digital government platform, is a testament to DGOV’s drive towards digital transformation.
Read MoreThe Digital Government (DGOV) proudly acknowledges the successful conclusion of the 9th edition of the ‘TDRA Virtual Camp’. Held from 7th to 18th August 2023, the camp witnessed the participation of 2,700 students aged between 7 and 18 years, demonstrating an ever-growing interest in technology and innovation.
Read More