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NCRM

National Customer Relationship Management 171Tawasul

171Tawasul is the UAE Government's customer relationship management (CRM) platform, serving as a unified national platform for receiving all customers’ queries, suggestions and complaints. The platform collects customer feedback and efficiently manages customer connections to federal government services.

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NCRM Impact

100,000+

Registered customers

500,000+

Cases resolved

37

Government entities

Benefits

feedback

Empowering Entities with Feedback

Enables entities to gather customer suggestions, complaints, feedback, and inquiries on a single, comprehensive platform.

data-usage

Data Insights & Analysis

Provides analysis of public sentiment towards government services, leveraging trends identified on social media.

Multichannel Platform

NCRM unifies customer experience across all channels.

How to Use

171Tawasul uses the following channels to connect with customers:

The 171Tawasul website

Through the website customers can track the status of their requests and access correspondence provided by the federal entities.

contacts
The national call centre-171

171 is the number for the national call center that integrates customer calls into the national system to manage customer interactions, ensuring that the appropriate entities can address them effectively.

The national call centre operates from 7.30 am to 3.30 pm from Monday to Thursday, and from 7.30 am to 12 pm on Fridays.

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WhatsApp

Customers can connect with the CRM system through WhatsApp:
+9714-777-1777

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Integrate with NCRM system

For integration requests with the NCRM system, please contact us.

Loki Bright Loki Bright

The process of enabling digital transformation takes into account the latest development and technologies that facilitate people’s lives and provide them with services around the clock.

H.E Eng. Mohammad Al Zarooni Deputy Director General of the Information & Digital Government Sector, Telecommunications and Digital Government Regulatory Authority

View All Success Stories

171Tawasul is the UAE Government's customer relationship management (CRM) system, which acts as one national hub for all customer inquiries, suggestions, and complaints. It gathers feedback and effectively handles interactions with federal government services.

Customers can use the CRM to file a complaint, share feedback, ask questions or report issues relating to the eServices of the federal government.

171Tawasul uses the following channels to connect with customers:

  1. The 171Tawasul website
    Through the website customers can track the status of their requests and access correspondence provided by the federal entities.
  2. The national call centre-171
    171 is the number for the national call center that integrates customer calls into the national system to manage customer interactions, ensuring that the appropriate entities can address them effectively.
  3. WhatsApp
    Customers can connect with the CRM system through WhatsApp: +9714-777-1777.

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