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Digital Customer and Digital Government Service Policy

Main Components

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Proactive digital government services

Prioritising the provision of digital services ensuring timely and efficient access for users.

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One-time Information Submission

Streamlining processes by requiring users to submit their information and personal details only once.

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Digital Government Enablers

The necessary tools and resources to support the implementation and functioning of digital services across federal entities.

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Unified Digital Platform

Consolidating all government services into a single, accessible platform.

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Trust and Awareness Campaigns

Initiatives to build trust and raise awareness about the digital services offered by the government.

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