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Preferred Communication Channels for Customers Survey
Subject of Consultation The HCT's Communication Department launched a series of questionnaires, entitled "HCT Sharik", in order to measure the effectiveness of communication with customers, relating channels, content, and customers' preferences. The series was launched in October 2022 through the "Story" feature on HCT's Instagram accountObjectiveThe first consultation aimed to measure the preferred channels for customers to communicate with HCT. Four channels were identified, including dig.
https://dgov.tdra.gov.ae/your-voice/consultations/preferred-communication-channels-for-customers-survey3227