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Content Publications
Digital Transformation Report 2020
This report sheds a light on the UAE's digital developments, and the most prominent stations involved in the digitalization journey. It also includes a set of statistics and data on the most important achievements made by various sectors in the country
https://dgov.tdra.gov.ae/publications/digital-transformation-report
Digital Transformation Report 2020
Content Publications
Electronic Transactions and Trust Services Law
The Electronic Transactions and Trust Services Law raises the legal value of digital signature to be backed by modern, secure technologies, with the digital signature being accepted in the place of manual signature. This law enhances customers’ experiences by eliminating the need to physically be present in order to complete transactions
https://dgov.tdra.gov.ae/publications/electronic-transactions-and-trust-services-law
Electronic Transactions and Trust Services Law
Content Publications
The UAE Strategy for Government Services 2021-2025
The document aims to assist federal government agencies in understanding the strategic priorities of future government services, and the most important strategic directions of the future services system in the UAE government. The document also explains the components of the strategy and how to match the strategies and action plans of government entities to ensure integration among them
https://dgov.tdra.gov.ae/publications/the-uae-strategy-for-government-services
The UAE Strategy for Government Services 2021-2025
Content Publications
Digital Data Interoperability Principles and Standards
Digital Data Interoperability outlines a common basis for managing digital data that enables interoperability and exchange among entities to deliver the vision of digital government
https://dgov.tdra.gov.ae/publications/digital-data-interoperability-principles-and-standards
Digital Data Interoperability Principles and Standards
Content Publications
Guidelines for eParticipation and Social Media for Government Entities
This guideline provides awareness and practical knowledge required for the success of e-participation practices and enable government entities to exploit social media optimally. It aims to help government entities to manage e-participation activities and the use of social networking tools more effectively
https://dgov.tdra.gov.ae/publications/guidelines-for-eparticipation-and-social-media-for-government-entities
Guidelines for eParticipation and Social Media for Government Entities
Government Services
NCRM
Your centralized system for receiving customers' complaints, suggestions, inquiries and feedback.
https://dgov.tdra.gov.ae/services/ncrm
NCRM
Content Publications
Moderation, Usage and Response Policy for Social Media and Sharik.ae
The policy explains various guidelines on what can be posted on public platforms across the UAE. To promote and facilitate healthy discussions, the policy allows the participants to address various topics concerning the digital services provided by the UAE government.
https://dgov.tdra.gov.ae/publications/response-policy
Moderation, Usage and Response Policy for Social Media and Sharik.ae
Content Publications
Web Content Guidelines for UAE Government
The Web Content Guidelines for UAE Government outlines the criteria and best practices in content creation and development standards for digital content on government websites. The guidelines are designed to support government entities in developing content for websites, applications or smart devices to ensure user experience is appropriate to the needs of the customer and achieving the highest levels of government satisfaction.
https://dgov.tdra.gov.ae/publications/web-content-guidelines
Web Content Guidelines for UAE Government
Content Others
Accessibility Policy
https://dgov.tdra.gov.ae/accessibility/accessibility-policy
Content Publications
Federal Law by Decree No. (23) of 2020 on Regulating the Telecommunications Sector
The Telecommunications and Digital Government Regulatory Authority manages federal entities’ digital transformation according to the Law No. 3 of 2011. It works to achieve two strategic goals in this context, namely: enhancing the digital lifestyle, and achieving UAE’s leadership in digital technical infrastructure
https://dgov.tdra.gov.ae/publications/digital-government-law
Federal Law by Decree No. (23) of 2020 on Regulating the Telecommunications Sector

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