It can be offered upon the entity’s request.

Yes, it can be offered upon the entity’s request.

You are automatically registered in the SLAs and can access FedNet services after migration.

If SLA is breached, a service approval will be issued to TDRA, which alerts operators to adhere to SLA KPIs.

The entities will be directly notified of any emergency changes affecting their service that fall outside of planned maintenance or responses to security incidents or threats. Emergency maintenance will be carried out only when service is at risk, in the absence of maintenance.

FedNet provides a unique access point providing communication only between government entities.

Requests can be filed 24/7 through the available communication channels.

Any additional information can be requested through the available communication channels.

By communicating with FedNet Operations team through the available channels.

Yes. Beneficiaries who enter an agreement with the service provider are required to provide a copy to the FedNet operations team. With that step completed, users can then access services from all connected parties through FedNet. The system also supports connections with local government entities within each emirate, provided their technical requirements are met, which can be clarified in discussions with the FedNet operations team.

Yes.

Service Availability SLA 99.9%

Incidents SLA:

• Percentage of Severity 1 incidents successfully resolved within 4 hours (99.0%)
• Percentage of Severity 2 incidents successfully resolved within 8 hours (99.0%)
• Percentage of Severity 3 incidents successfully resolved within 4 calendar days (99.0%)
• Percentage of Severity 4 incidents successfully resolved within 5 calendar days (99.0%)

Note: Time spent waiting for the Entity's response will not be counted i.e. Stopwatch will be temporarily stopped.

Through a self-service portal after allocating the agreed resources quota.

It can be offered upon entities’ request.

Any operating system that can be virtualized can be deployed by the entity.

Yes, it can be offered.

Yes, it can be offered.

Yes, backup as a service can be offered (self-service).

Through a self-service portal after allocating the agreed resources quota.

No. FedNet DRaaS currently does not support physical machines.

Yes.

Entities can define their backup policy.

Entities can manage their own password policy.

15 MB.

Yes, it is provided with a retention period of six months.

A quota is allocated to the entity, and they can manage their mailboxes size.

Email Archiving on Exchange is not available. However, entities can archive emails through Outlook.

No, it is currently not available.