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Federal Digital Network


Provides on-demand network access to a shared pool of configurable computing resources and artificial intelligence (AI) solutions. It is designed to strengthen coherence and improve operational excellence, supporting over 35 federal entities and managing over 5,000 virtual servers.

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FEDnet Impact


Virtual Servers Represent the Cloud Infrastructure


Central Services


Entities Benefit from Cloud Infrastructure


Entities Benefit from High-performance Internet Access


Entities Benefit from Disaster Recovery as a Service


Entities Benefit from Backup as a Service


Entities Benefit from Email as a Service



Cloud Infrastructure Platform

The platform is a key enabler for government services to support federal infrastructure that is secure and virtual. Service-consuming federal agencies can access a set of ready-made computing and storage resources on demand through the automated platform.


Backup as a Service

A multi-tenant backup solution for entities to protect their Virtual Data Centres hosted in FedNet or/and the on-premises workloads.


Disaster Recovery as a Service

The service offers government entities the flexibility to safeguard critical virtual workloads and reduces total ownership costs. It protects their businesses hosted on entity premises or FedNet Availability Zone in a remote site.

Virtual Data Centre

FedNet provides convenient, on-demand access to a shared pool of configurable computing resources.


Private Dedicated Connectivity

A physical encrypted connection connects Government entities through a private network with the highest SLA standards.

Public Virtual Connectivity

The service utilizes the existing internet lines within the government by using encrypted technologies.

G2G Network Access

FedNet provides connectivity between government entities through a seamless and secure interconnected network where government entities can share data.

High-Performance Dedicated Internet Access

FedNet provides Secure Internet Connectivity to Federal Government entities through a dual Internet Service Provider (ISP) solution, allowing for high throughput and redundancy.

Email as a Service

A service provided to federal entities, designed centrally on the Microsoft Exchange system to raise efficiency, and rationalise the use of resources and licenses. The service is provided through a self-portal for the entities to manage their email accounts.

Hosted Communication Services (HCS)

This service provides leading cloud communications services from FedNet data centres based on Cisco systems. Through this service, government entities can take advantage of the voice (VoIP) and video services based on their requirements.

Artificial Intelligence (AI) Services

FedNet is evolving into a cutting-edge AI platform that allows government entities the agility to develop and deploy high-quality AI solutions and models in audio, visual, and linguistic fields supported by high-speed Graphics Processing Units (GPUs). Through application programming interfaces (APIs), big data analysis and machine learning, government entities are being empowered to make the right decisions.

How to use

For Infrastructure or Cloud Services

Including Private Dedicated Connectivity, Public Virtual Connectivity, G2G Network Access, High-Performance Dedicated Internet Access, Cloud Infrastructure Platform, Enterprise Backup, Disaster Recovery as a Service, Virtual Data Centre, Email as a Service, and (HCS) or AI solutions, please contact us.

Loki Bright Loki Bright

The process of enabling digital transformation takes into account the latest development and technologies that facilitate people’s lives and provide them with services around the clock.

H.E Eng. Mohammad Al Zarooni Deputy Director General of the Information & Digital Government Sector, Telecommunications and Digital Government Regulatory Authority

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Through a self-service portal after allocating the agreed resources quota.

It can be offered upon the entity’s request.

Yes, it can be offered upon the entity’s request.

You are automatically registered in the SLAs and can access FedNet services after migration.

If SLA is breached, a service approval will be issued to TDRA, which alerts operators to adhere to SLA KPIs.

The entities will be directly notified of any emergency changes affecting their service that fall outside of planned maintenance or responses to security incidents or threats. Emergency maintenance will be carried out only when service is at risk, in the absence of maintenance.

FedNet provides a unique access point providing communication only between government entities.

Requests can be filed 24/7 through the available communication channels.

Any additional information can be requested through the available communication channels.

By communicating with FedNet Operations team through the available channels.

Yes. Beneficiaries who enter an agreement with the service provider are required to provide a copy to the FedNet operations team. With that step completed, users can then access services from all connected parties through FedNet. The system also supports connections with local government entities within each emirate, provided their technical requirements are met, which can be clarified in discussions with the FedNet operations team.


Service Availability SLA 99.9%

Incidents SLA:

  • Percentage of Severity 1 incidents successfully resolved within 4 hours (99.0%)
  • Percentage of Severity 2 incidents successfully resolved within 8 hours (99.0%)
  • Percentage of Severity 3 incidents successfully resolved within 4 calendar days (99.0%)
  • Percentage of Severity 4 incidents successfully resolved within 5 calendar days (99.0%)

Note: Time spent waiting for the Entity's response will not be counted i.e. Stopwatch will be temporarily stopped.

Through a self-service portal after allocating the agreed resources quota.

It can be offered upon entities’ request.

Any operating system that can be virtualized can be deployed by the entity.

Yes, it can be offered.

Yes, it can be offered.

Yes, backup as a service can be offered (self-service).

Through a self-service portal after allocating the agreed resources quota.

No. FedNet DRaaS currently does not support physical machines.


Entities can define their backup policy.

Entities can manage their own password policy.

15 MB.

Yes, it is provided with a retention period of six months.

A quota is allocated to the entity, and they can manage their mailboxes size.

Email Archiving on Exchange is not available. However, entities can archive emails through Outlook.

No, it is currently not available.

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