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Our Roles
Digital Government is responsible for driving digital transformation in the UAE by implementing services, policies and initiatives to deliver a world-class digital government.
https://dgov.tdra.gov.ae/about/our-roles
Our Roles
Content Others
FAHR: Brain Storming Session to improve the Virtual Assistant Service for the Federal Authority for Government Human Resources customers "Hamad"
Subject:The Federal Authority for Government HumanResources has launched a virtual assistant service "Hamad" for FAHR's customers,which would facilitate customers access to its electronic services and obtainanswers to some inquiries around the clock 24/7, through the Authority'swebsite (www.fahr.gov.ae) Hence, "Hamad"is considered one of the aspects to shift towards artificial intelligence.Purposeof Consultation:The Authority seeks to explore the views of its employees on"Hamad" Service and meas.
https://dgov.tdra.gov.ae/your-voice/consultations/fahr-brain-storming-session-to-improve-the-virtual-assistant-service-for-the-federal-authority-for-g
FAHR: Brain Storming Session to improve the Virtual Assistant Service for the Federal Authority for Government Human Resources customers "Hamad"
Content Publications
UAE Digital Government Maturity Model
The UAE Digital Government Maturity Model is a unified reference guide for the electronic/digital government in the UAE. It provides guidelines for all digital transformation aspects that measure the ability to create a digitally mature and sustainable government. Government entities are classified according to five levels from very low maturity to very high maturity
https://dgov.tdra.gov.ae/publications/uae-digital-government-maturity-model
UAE Digital Government Maturity Model
Content Others
FAHR: Holding a brainstorming session for People of Determination working in the Federal Government
Subject: Holdinga brainstorming session for People of Determination working in the federalgovernment. The Authority intends to hold a "laboratory" brainstorming sessionwith a group of People of Determination working in the federal government. Toget to know their needs and preferences, with regard to human resources systemsand policies, and the government work environment, in a way that suits theirneeds and meets their desires.Purpose of Consultation:TheAuthority seeks to create effective co.
https://dgov.tdra.gov.ae/your-voice/consultations/fahr-holding-a-brainstorming-session-for-people-of-determination-working-in-the-federal-government35
FAHR: Holding a brainstorming session for People of Determination working in the Federal Government
Content Publications
Digital Data Interoperability Principles and Standards
Digital Data Interoperability outlines a common basis for managing digital data that enables interoperability and exchange among entities to deliver the vision of digital government
https://dgov.tdra.gov.ae/publications/digital-data-interoperability-principles-and-standards
Digital Data Interoperability Principles and Standards
Content Others
E-Participation Policy
DGOV follows the digital participation guidelines provided by the Federal E-Government of the UAE.
https://dgov.tdra.gov.ae/your-voice/e-participation-policy
Content Others
FAHR: Development of the Customer Happiness System (CHS) in the Federal Authority for Government Human Resources
Subject:FAHR has worked to develop the CustomerHappiness System (CHS) on a regular basis, as it makes it easier for customersto access all its electronic services through a single electronic portal,emanating from the Authority's website (www.fahr.gov.ae).Purpose of Consultation: TheAuthority seeks to explore the views of its customers about the system byholding a series of workshops and meetings, as well as creating an experimentalenvironment for the system.Decision-Making:The Authority wil.
https://dgov.tdra.gov.ae/your-voice/consultations/fahr-development-of-the-customer-happiness-system-chs-in-the-federal-authority-for-government-human
FAHR: Development of the Customer Happiness System (CHS) in the Federal Authority for Government Human Resources
Content Others
FAHR: Developing the Government Skills Bank Initiative
Subject:Measuring the satisfaction of the Authority’semployees with the Government Skills Bank initiative.Purpose of Consultation:Finding out the opinion of the Authority’semployees about the mechanism for developing and activating the GovernmentSkills Bank initiative through a virtual brainstorming session.Decision-Making:Creatingnew methods of marketing the initiative, and working on preparing innovativemarketing campaigns, based on the development and improvement proposals andopinions of empl.
https://dgov.tdra.gov.ae/your-voice/consultations/fahr-developing-the-government-skills-bank-initiative1851
Content Others
FAHR: Level of satisfaction with the FAHR's services, channels of delivery and awareness level 2021
:Consultation Subject Stemming from its keenness to provide the best services,simplify procedures and facilitate for customers, and achieve the highestlevels of satisfaction and happiness for them, the Federal Authority forGovernment Human Resources provided its services electronically, through theCustomer Happiness System, the unified Call Center, and the Virtual AssistantSystem "Hamad" (Chatbot) and through The Authority's Smart Application  :Consultation PurposeGetting to know the p.
https://dgov.tdra.gov.ae/your-voice/consultations/fahr-level-of-satisfaction-with-the-fahrs-services-channels-of-delivery-and-awareness-level-20212906
Content Others
FAHR: Employee satisfaction with the Discounts Program for Government Employees "Imtiyazat"
Subject: Measuring employee satisfaction with the discountsprogram for government employees, "Imtiyazat", and the offers anddiscounts providedPurpose ofConsultation:Findingout the opinion of government employees about the discounts program forgovernment employees “Imtiyazat”, discounts and promotions offered by theprogram in various sectors such as travel, tourism, health, auto, restaurantsand hotels, by launching a questionnaire that measures employee satisfactionDecision-Making:Developing.
https://dgov.tdra.gov.ae/your-voice/consultations/fahr-employee-satisfaction-with-the-discounts-program-for-government-employees-imtiyazat1626

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