Simplifying the procedures for obtaining the license of a national and foreign pleasure boat

Topic of advice: 

- Simplifying the procedures for obtaining the license of a national and foreign pleasure boat in cooperation with the strategic partner of the service (Coastguard) in accordance with the standards of classification of services within the global star system by enhancing the customer experience, which is from three steps to two steps.

The goal of advice:

-Reducing service time in order to increase and develop the efficiency of services

- Reducing the steps of the customer's journey to improve the customer's experience in obtaining the service   

- Electronic transformation of the service package for the registration and licensing of cruise ships. 

Decision: 

The service development team monitors the most prominent suggestions and observations through the client symours through which their participation contributes to the design and improvement of operations.