Subject

The Telecommunications and Digital Government Regulatory Authority (TDRA) is working to improve and develop the service of "Complaint about Telecom Providers" to improve the user experience and reduce the time taken to get the service. The list of improvements will include:

•        Providing the service proactively, if the user is not satisfied with the solution provided by the       service provider

•        Customer can apply for the service through the service provider and get a reference number     from TDRA

•        Raising customer awareness about the service using all available channels

•        Facilitating application follow-up on digital platforms

Consultation Objective

The consultation aims to solicit your views on the new improvements to the "Complaint about Telecom Providers" service, and whether you have any additions or other improvements that can be implemented in the coming period.

Share your thoughts

Before we launch the targeted improvements, please, share your ideas and suggestions, which we will study and integrate into our service improvement plan this year.

Expected decisions

After collecting ideas and feedback from participants, we will launch the service in its new form with the above improvements and any improvements that you may add.