FAHR: Level of satisfaction with the FAHR's services, channels of delivery and awareness level 2021

:Consultation Subject

 Stemming from its keenness to provide the best services, simplify procedures and facilitate for customers, and achieve the highest levels of satisfaction and happiness for them, the Federal Authority for Government Human Resources provided its services electronically, through the Customer Happiness System, the unified Call Center, and the Virtual Assistant System "Hamad" (Chatbot) and through The Authority's Smart Application 

:Consultation Purpose

Getting to know the public's opinion and measuring its satisfaction with the service delivery channels provided by the FAHR through a questionnaire and data analysis.  To be used as part of the process of continuous improvement and development of the marketing plan, in a way that helps the authority meet the expectations of the public, and ensures its access to information and services of interest to it in the easiest and fastest way

:Decisions expected as a result of this consultation

The authority will monitor and study the most prominent proposals, and formulate a set of corrective measures, to develop systems to reach all target groups and meet their aspirations.

Video: https://youtu.be/Wv5NM_M0m