E-questionnaire on student satisfaction with services

Subject of consultation

The HCT provides many diverse services for its students, including academic services, employability, IT, student services, or even library services. The HCT is working on service automation to provide easy access to these services in the fastest and easiest possible manner. To achieve this, the HCT launched this e-questionnaire to measure the extent of awareness and satisfaction of the target category with these services

Aim of Consultation

To get feedback on the extent of awareness and satisfaction of students in all HCT’s 16 campuses with the available automated and un-automated services in order to ensure services development and achieve 100% student awareness and satisfaction.

E-decisions

The HCT will monitor the results of the consultation and the extent of students’ awareness of the available services. Furthermore, the HCT will examine the results and proposals in order to ensure services development and automation to increase students’ awareness and increase the percentage of use of services, in addition to services improvement, in order to achieve clients’ satisfaction and happiness