Digital identity

Description: The Ministry of Human Resources and Emiratisation has begun to adopt the use of the digital national identity to allow users to access its services with ease and speed. Relying on future technology, the digital identity provides simplified solutions to access services via smart phones without the need for a password or a user name, and without the need to visit service centres, since  services are obtained, documents digitally signed and validated through the digital channels.

Activating the registration of users for government services in the digital identity provides a set of advantages, most notably: (a secure digital identity, a unified registration for access to all government websites and their services from the mobile phone, digitally signing and authenticating documents, storing and sharing digital documents, updating your profile, address, contact information and customized services).

This new digital identity application for the Ministry aims to achieve digital transformation instead of the reliance on paper transactions, and the "digital identity" provides the customer with secure access to various government websites and applications. The Ministry is working to update all of its internal and external systems and basic operations according to a roadmap for a comprehensive digital transformation based on a new and innovative operating model to develop the digital system of the Ministry.

Goal: This advice aims to monitor the opinions and observations of customers about the adoption of the digital identity to obtain the Ministry's digital services by relying on future technology, to facilitate and speed up access to services