Customer Satisfaction Survey on using the Ministry's Website and App to Apply for its Services

Survey Topic

In line with the Ministry of Education's interest to develop and update the electronic/smart applications for its services.

Dear Customer, the Ministry of Education is keen to improve its services, and this survey was prepared to measure your satisfaction with your experience in obtaining services through the Ministry's various channels. We would be very grateful if you would some time to fill out this questionnaire and let us know more about your needs and requirements.

Note: Completing the questionnaire should not take more than 10 minutes, and we would like to point out that your answers will be treated in strict confidence. The results of the survey will be used for research and development purposes only..

Survey's Objectives:

The Ministry of Education requests the opinions and suggestions of the public about the digital submission channels currently made available by the Ministry and the extent of their effectiveness in facilitating applying for services and obtaining them.

Expected Survey Outcome:

The Ministry of Education will work to develop the its digital channels, and improve the quality and experience of support staff for e-services.