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Discover how our services and initiatives drive digital transformation success for individuals, businesses, and governments across the UAE.
Your trusted platform for issuing, certifying and verifying the validity of your digital documents.
Your secure digital identity to access multiple e-services using one account only.
Your efficient and secure infrastructure and cloud services.
A seamless exchange of data between government entities’ systems that serves the customer's need.
Your first destination to gain skills, knowledge and support your professional career.
Integrate your applications with government applications to enhance your customer experience.
Your centralized system for receiving customers' complaints, suggestions, inquiries and feedback.
Join the region's largest event of its kind and participate in exploring innovative ideas.
Your innovative lab designed to assess the user experience before launching the service.
Facilitates the management and approval of documents and correspondence addressed to federal government entities linked to the federal network (FEDnet).
Your gateway to e-participation, empowering citizens and residents to share their views and ideas and participate in the development of government policies and service.
Everything you need to design a clean, consistent, and user-friendly federal website.
Your personalized service for creating surveys for individuals in a secure manner.
About
The Department of Institutional Excellence team - Strategy and Future Department at the Emirates Foundation for School Education organized a virtual brainstorming session in three session targeting the institution's customers entitled "Design your services with us" with the aim of designing services based on their preferences and needs by involving them in the process of designing a service requesting the issuance of a certificate of leaving study, and Which will enrich the customer experience in a way that simulates the needs of every individual in society with the aim of achieving more successes in developing services in the field of electronic customer happiness for the institution.
Suggestions
The transition method should be smooth and be in one screen
- That there be a clarification of the requirements and attachments and their capacity before starting the service
- Communication should be via WhatsApp for ease of use for all groups and ages (the proposal has been taken and will be taken into account in the process of designing the service after launching the site
Putting an explanatory video and service information on the site
Work to provide call center employees with service information
Sending and formatting an e-mail explaining the reason for returning the transaction
Promote the service and work on clarifying service information and how to apply for it
There is no refund mechanism
Outcomes
• Providing the service electronically 100%
• Minimize fields and attachments
• The service will be re-engineered during the year 2023
Open Date:22/05/2022
Closing Date:30/01/2023
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